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Quality

Quality

We are very proud of the high standards of service we provide. YellowBridge QLD is accredited against various standards across our service areas.

International Quality Management Systems standard ISO 9001:2015 (AS/NZS ISO 9001:2016)

YellowBridge QLD’s Quality Management System is accredited to AS/NZS ISO 9001:2016 (The Australian/New Zealand accreditation to ISO 9001:2015) and aims to maintain this to ensure a high standard of service to all stakeholders. This standard acts as the cornerstone for our Quality Management System, all our processes and our continual improvement model. You can find our Quality Policy by clicking here.

Human Services Quality Framework/Standards – HSQF/HSQS

The Human Services Quality Framework (HSQF) is a system for assessing and improving the quality of human services and promoting quality outcomes for people who access these services.

The HSQF is integral to much of our service provision and we are proud to embrace it.

National Regulatory System for Community Housing – NRSCH

The National Regulatory System for Community Housing aims to ensure a well governed, well managed and viable community housing sector that meets the housing needs of tenants and provides assurance for government and investors.

YellowBridge QLD proudly holds a Tier 2 NRSCH registration.

NDIS Quality and Safeguards

The National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. They work with NDIS participants, service providers, workers and the community to implement a new nationally consistent approach so that across Australia participants can access services and supports that promote choice, control and dignity. YellowBridge QLD has been accredited under the new NDIS Quality and Safeguard Standards since 2021.

Aged Care Quality Standards

Organisations providing Commonwealth subsidised aged care services are required to comply with the Aged Care Quality Standards (Quality Standards) from 1 July 2019. Organisations will be assessed and must be able to provide evidence of their compliance with, and performance against, the Quality Standards. The Quality Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services. YellowBridge QLD is due to undergo its first audit against the standards in July 2022.

Working towards ISO 45001 for Occupational Health & Safety

We are currently working towards implementing the international Occupational Health & Safety Standard ISO 45001 to ensure the safety of our staff, clients and anyone else engaged with us.